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Critical error when trying to acces wp admin

This topic has 12 replies, 4 voices, and was last updated 3 weeks ago ago by Tony Rodriguez

  • Avatar: Namaste
    Namaste
    Participant
    July 17, 2023 at 21:43

    Error in the pc. Could you please fix it?

    Please, contact administrator
    for this information.
    #362161 Copied Theme version: 9.1.7
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 05:44

    Hello, Namaste,

    Thank you for getting in touch with us.

    Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption).

    Kind Regards,
    8theme team

    #362172 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 06:52

    Hello, Namaste,

    We apologize for the inconvenience.

    Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

    Kind Regards,
    8theme team

    #362188 Copied
    Avatar: Namaste
    Namaste
    Participant
    July 18, 2023 at 08:09

    I see that you successfully accessed FTP that I shared. The site is working. Thank you for the fix.

    #362211 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 08:12

    Hello, Namaste,

    Thank you for your response.
    Have a nice day!

    Kind Regards,
    8theme team

    #362213 Copied
    Avatar: TheOne
    TheOne
    Participant
    July 18, 2023 at 09:02

    Hello,

    I have the same problem (error in private). Do i use the same file you provided?

    Please contact administrator
    for this information.
    #362227 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 09:06

    Hello, TheOne,

    Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

    Kind Regards,
    8theme team

    #362231 Copied
    Avatar: Namaste
    Namaste
    Participant
    July 19, 2023 at 07:40

    Hi,

    Not sure what has happened but after yesterday my translation files are gone…

    #362327 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2023 at 08:55

    Hello, Namaste,

    The problem with patcher.php can’t affect translation, and we did not do any changes on your site.
    Do you have a backup? Some hosting providers do regular backups for customers.

    Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like Core plugin, in /wp-content/languages/plugins folder,
    with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #362335 Copied
    Avatar: Namaste
    Namaste
    Participant
    July 19, 2023 at 09:02

    Thanks, I am really not sure what has happened. I created files as normal and the location was chosen automatically as you described. I updated the theme and when I went to the translation it was gone. Really not sure what has happened. It will be easier to translate again than retrieve back up as I just started last week. Just wondering how it could happen

    #362337 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2023 at 09:35

    Hello, Namaste,

    You may try to use our pre-created translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Kind Regards,
    8theme team

    #362344 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 6, 2025 at 18:29

    Dear Namaste,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #443110 Copied

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