• 

  owncloud

  Participant

  September 4, 2025 at 15:26

  Critical error on website whenever adding a new page

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #454216 Copied
  1 Answer
  

  Alex Carter

  Support staff

  September 4, 2025 at 15:40

  Hello,

  Thank you for reaching out to us.

  Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  Then apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

  If this does not help, please provide FTP access.

  For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

  Warm Regards,
  The 8Theme Team

  #454217 Copied
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