Return to previous page

Critical error on mobile device for products archive page in theme “Lingerie”

This topic has 11 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

Damage Case

Participant

November 30, 2024 at 13:18

After upgrade on your themes as well as to the latest version of WordPress (6.7.1) three of the subpages on my webstore are not viewable through a mobile device anymore.

The subpages are showing the error message “There has been a critical error on this webpage”

I am using the Xstore Lingerie theme.

The three subpages with errors are:

Shop (products archive page)
Single products page
Cart page

I use Safari and Chrome through an iPhone to browse the pages.

The errors only occure on mobile units and for these three subpages. All other subpages look fine on a mobile device.

On a laptop using Chrome all pages look as good.

Files is visible for topic creator and
support staff only.

#425990 Copied Theme version: 9.4.5

10 Answers

Rose Tyler

Support staff

December 1, 2024 at 11:23

Hello, Damage Case,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#426027 Copied

Damage Case

Participant

December 2, 2024 at 12:17

Hi 8Theme,

Thank you for your reply. Appriciate it. See Private content area for requested info.

Thanks in advance!

All the best,

Peter

Please contact administrator
for this information.

#426160 Copied

Rose Tyler

Support staff

December 2, 2024 at 12:49

Hello, Damage Case,

We can’t log in – https://prnt.sc/AwFthbfVphVf Please check and provide the correct credentials.

Best regards,
The 8Theme Team

#426164 Copied

Damage Case

Participant

December 2, 2024 at 14:41

Hi Rose,

Oh, sorry. Should work now. Same credentials.

All the best,

Peter

#426177 Copied

Rose Tyler

Support staff

December 2, 2024 at 14:55

Hello, Damage Case,

https://prnt.sc/t7XHJ0nXJH4L

Best regards,
The 8Theme Team

#426180 Copied

Damage Case

Participant

December 2, 2024 at 15:14

Sorry. Should work now. Thank you for your patience with me.

All the best,

Peter

#426188 Copied

Rose Tyler

Support staff

December 2, 2024 at 15:40

Hello, Damage Case,

1/ Please downgrade the PHP version to 8.1 or 8.2
2/ Fix the error that comes from your custom code in the child theme https://prnt.sc/A80NKtcjsOta

Best regards,
The 8Theme Team

#426192 Copied

Damage Case

Participant

December 2, 2024 at 17:23

Alright. So I followed your instructions and downgraded to php 8,2 and removed the custom code in functions.php. And it worked.

Thank you a lot for your quick responses, great support and solving the problem.

All the best,

Peter

#426222 Copied

Rose Tyler

Support staff

December 2, 2024 at 17:35

Hello, Damage Case,

You’re welcome!

Thank you for your cooperation.

Best regards,
The 8Theme Team

#426225 Copied

Andrew Mitchell

Support staff

December 2, 2024 at 18:05

Dear Damage Case,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#426229 Copied
Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Critical error on mobile device for products archive page in theme “Lingerie”’' has been successfully resolved, and the topic is now closed for further responses

Critical error on mobile device for products archive page in theme “Lingerie”

Explore our best WordPress WooCommerce Themes collection