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Critical error issue in mobile version !!

This topic has 4 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

batu

Participant

December 30, 2021 at 11:23

Hello
After updating the xstore theme to v.8.0.11, I am encountering a critical error problem while accessing the product pages on my website over the phone. There is no error on the site home page on mobile, but when I log in to products or categories, I encounter a critical error problem. When I looked in the error logs, I couldn’t find anything. How can it solve this problem?

Please, contact administrator
for this information.

#313411 Copied Theme version: 8.0.11

3 Answers

Olga Barlow

Support staff

December 30, 2021 at 11:26

Hello,

Provide us with WP Dashboard and FTP access to your site, please. And also provide link to page where you get the critical error.

Regards

#313413 Copied

batu

Participant

December 30, 2021 at 11:44

The link I have forwarded is one of the pages that give an error on mobile. In the mobile version, it gives the same error as the error in the link that I have forwarded in other products and categories.

Please contact administrator
for this information.

#313422 Copied

Olga Barlow

Support staff

December 30, 2021 at 11:48

Hello,

Check now, please.

Regards

#313425 Copied
Tagged: critical error, issue resolution, mobile version, templates, troubleshooting, woocommerce, wordpress
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