Critical error after 9.0 XStore update – help

This topic has 9 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: Basshunterek
    Basshunterek
    Participant
    January 4, 2023 at 12:08

    After the latest update of your theme, my website just died – the day before everything was perfect… Please check it.

    There is an issue with product pages:
    https://pamietajdate.pl/produkt/spersonalizowana-bransoletka-dla-zakochanych/

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 4, 2023 at 12:30

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.
    As we can see, the Home page works fine, but there is a problem on single product page. Please provide FTP access.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Basshunterek
    Basshunterek
    Participant
    January 4, 2023 at 12:33

    Thank you for a quick answer 🙂

    Please contact administrator
    for this information.
    Avatar: Basshunterek
    Basshunterek
    Participant
    January 4, 2023 at 12:40

    There seems to be a problem with a “WC Fields Factory” plugin, because when I disable it, everything is going back to life…

    But the problem is that this plugin is crucial for my website, I really need it.

    It worked just fine with the previous version of your theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 4, 2023 at 14:23

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
    Please check FTP access, we can’t connect

    Regards

    Please contact administrator
    for this information.
    Avatar: Basshunterek
    Basshunterek
    Participant
    January 4, 2023 at 14:31

    Sorry, FTP should be working now.
    I understand the rules, but it would be really great if you were able to help 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 4, 2023 at 16:39

    Fixed. Please check now.

    Regards

    Avatar: Basshunterek
    Basshunterek
    Participant
    January 4, 2023 at 19:43

    Thank you very much – what was the problem?
    I’m asking so that next time perhaps try to fix it on my own 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 4, 2023 at 21:14

    The fix will be included in the next update also.
    Sorry for the inconvenience.

    Regards

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