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Creditcard information resets at checkout page

This topic has 4 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

gewoonbovenaan

Participant

April 29, 2025 at 21:19

When adding the creditcard information, it resets itself after filling in the name and click on the next field. Therefore we can not order anything with creditcard now. with xstore turned on the error occurs. with twenty four theme, the error is gone and creditcard can be used. see private area for screenshots.

Please, contact administrator
for this information.

#442343 Copied

3 Answers

Jack Richardson

Support staff

April 30, 2025 at 07:11

Dear @gewoonbovenaan,

Thank you for reaching out to us.

We would like to inform you that your website is currently using a theme other than XStore. In order to access and manage the sticky option for the order reviews section, please activate the XStore theme.

If you are using the Elementor widget to create your Checkout page, the relevant widget includes an option to enable or disable the sticky feature. Otherwise, you can manage this setting through the global Theme Options.

Should you require further assistance, we kindly ask you to activate the XStore theme on your website and provide us with the necessary details. This will allow us to review your settings and offer more accurate support.

Best regards,
The 8Theme Team

#442356 Copied

gewoonbovenaan

Participant

April 30, 2025 at 07:59

Hi yes please check as i activated xstore again.

#442367 Copied

Jack Richardson

Support staff

April 30, 2025 at 08:51

Hello @gewoonbovenaan
Check now !
We disabled sticky option as it created issue on scrolling for card information set -> https://prnt.sc/yD-0OeofWteW.
Kind regards, Jack Richardson
The 8theme’s team

#442371 Copied
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