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Credit Card Information Deletes On Scroll During Checkout

This topic has 3 replies, 2 voices, and was last updated 2 weeks ago ago by Wide Open

Wide Open

Participant

May 19, 2025 at 20:23

When going through the checkout process, when credit card information is filled in it disappears when scrolling down to continue the next step of the checkout process.

#444845 Copied Theme version: 9.4.13

2 Answers

Luca Rossi

Support staff

May 20, 2025 at 08:00

Dear @Wide Open,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

#444896 Copied

Wide Open

Participant

May 28, 2025 at 18:16

Thanks for the support! My topic “Credit Card Information Deletes On Scroll During Checkout” has been successfully resolved.

#445807 Copied
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Credit Card Information Deletes On Scroll During Checkout

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