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Credit card fields not working - by nfinance2

This topic has 5 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

nfinance2

Participant

August 18, 2016 at 04:26

When I have a customer that has an order pending payment and they log back into their account to pay, when they select the order and select the “pay now” tab, it takes them to the checkout page where they can enter their credit card information however the fields for entering the credit card information are not working. You click on them and nothing happens. You are not able to enter anything into the fields. You are able to select payment type but cannot enter anything into the fields. This only happens when customers try to complete an existing order that has not been paid yet.

Please, contact administrator
for this information.

#137031 Copied Theme version: xstore

4 Answers

Olga Barlow

Support staff

August 18, 2016 at 08:08

Hello,

We have checked your site with the official WooCommerce theme and see the same problem, it means that it’s not related to our theme. Check the plugin settings, try to disable third-party plugins and check if problem still persists. Enable them one by one to find out which one could be the reason of your issue.

We are able to provide support for issues related strictly to our theme.

Regards

#137047 Copied

nfinance2

Participant

August 18, 2016 at 08:40

ok thank you, I did deactivate all plugins that I added after what came with your theme and I still have the issue.

#137053 Copied

nfinance2

Participant

August 18, 2016 at 10:09

I think it is an issue with Paypal Powered by Braintree plugin. I deactivated it and switched to standard Paypal which is working. I will contact the plugin author for that plugin. Thank you

#137058 Copied

Olga Barlow

Support staff

August 18, 2016 at 15:54

You are welcome. Feel free to ask if you need any other help.

Regards

#137091 Copied
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