• 

  marlinda

  Participant

  August 22, 2017 at 14:49

  Hi

  I just updated the theme and I notice that the “Create an account” box in checkout is not followed by a “choose password” box (I don’t have it set to create pw automatically). If I refresh the page I can breifly see the password box, and then it’s gone again.

  Many thanks
  Linda

  Please, contact administrator
  for this information.

  #170595 Copied
  10 Answers
  

  Rose Tyler

  Support staff

  August 23, 2017 at 07:41

  Hello,

  Please provide a screenshot for better understanding and check your settings in WooCommerce > Settings > Checkout / Accounts.

  Regards

  #170647 Copied
  

  marlinda

  Participant

  August 23, 2017 at 07:53

  Hi

  Here is a screenshot:
  https://www.dropbox.com/s/k0c0vkcinls48z3/Account.JPG?dl=0

  I’ve already checked the settings as and they look ok.

  Kind regards
  Linda

  #170652 Copied
  

  marlinda

  Participant

  August 23, 2017 at 08:40

  Urgent!
  See private

  Please, contact administrator
  for this information.

  #170664 Copied
  

  Rose Tyler

  Support staff

  August 23, 2017 at 08:50

  Please try to add this code in custom css:

  .checkout .create-account input[type="checkbox"] {
      margin-top: 5px;
  }

  Regards

  #170668 Copied
  

  marlinda

  Participant

  August 23, 2017 at 11:19

  Thank you, it looks good at first sight but then it disappears. Really strange…
  Plese have a look from your end if the same happens to you.

  Login details in private in case you need it.

  Please, contact administrator
  for this information.

  #170688 Copied
  

  Rose Tyler

  Support staff

  August 23, 2017 at 13:14

  Hello,

  I’ve checked your site http://prntscr.com/gc1ppz
  Please help me to recreate the issue. What browser do you use for testing?

  Regards

  #170697 Copied
  

  marlinda

  Participant

  August 23, 2017 at 13:37

  Ahhh it’s Safari!

  I was logged in to Chrome, so I used Safari to check.
  When I log out from Chrome and check it looks ok, so it’s only in Safari that it doesn’t work.

  #170700 Copied
  

  Rose Tyler

  Support staff

  August 23, 2017 at 13:54

  Do you use new version of Safari? Even in Safari browser, I do not see the problem.

  Regards

  #170701 Copied
  

  marlinda

  Participant

  August 23, 2017 at 14:17

  I think I have the newest version for windows; 5.1.7. But if you don’t see the problem and if it works in Chrome I think it’s good enough. Thank you for all your help!

  #170704 Copied
  

  Rose Tyler

  Support staff

  August 23, 2017 at 14:19

  You’re welcome!
  Feel free to ask if you need any help.

  Regards

  #170706 Copied
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