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Coupon Discount Label Not Showing in Cart Totals Table

This topic has 9 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by SM

SM

Participant

July 25, 2025 at 13:15

Hello,

I’m using the XStore theme with WooCommerce, and I’ve encountered an issue with the cart totals section.

When a coupon is applied (e.g., buy4get250), the discount amount shows correctly in the totals table, but the label (left side of the row) is completely blank.

Can you please help me fix this issue
This is affecting all applied coupons.
Thank you!

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8 Answers

Alex Carter

Support staff

July 25, 2025 at 13:32

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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SM

Participant

July 25, 2025 at 13:37

shared temporary wp-admin access

Please contact administrator
for this information.

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SM

Participant

July 25, 2025 at 13:48

shared the video link

Please contact administrator
for this information.

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Jack Richardson

Support staff

July 25, 2025 at 14:40

Hello @SM,

Thank you for your message.

Could you please confirm if you are referring to a difference between the subtotal displayed in the mini-cart and the total shown on the cart page? If so, please note that the “Subtotal” shown in the mini-cart does not include any applied coupons or discounts. This is the same subtotal that is displayed on the cart page before any discounts are calculated.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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SM

Participant

July 25, 2025 at 15:13

on cart total you can see discount is applied but in front of it discount label is blank

for example if coupon code applied buy2get1free it should be visible in front of discount

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Jack Richardson

Support staff

July 25, 2025 at 16:25

Hello @SM,

We hope this message finds you well.

We would like to inform you that the issue you are experiencing is caused by additional features installed on your website. Specifically, the auto-coupon functionality removes the original coupon title and requires a description to be entered in order for the text to be displayed properly.

For example, we added the following description: https://prnt.sc/vOQBMGuualws, and as a result, the coupon text is now visible: https://prnt.sc/P1I5yaftOPVY.

We kindly recommend reviewing the other coupons on your website. You may either disable the corresponding checkbox or provide a description for each coupon to ensure they are displayed correctly.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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SM

Participant

July 26, 2025 at 08:08

thank you

#450842 Copied

SM

Participant

July 26, 2025 at 08:08

Thanks for the support! My topic “Coupon Discount Label Not Showing in Cart Totals Table” has been successfully resolved.

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Coupon Discount Label Not Showing in Cart Totals Table

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