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Topic: Coupon codes don't work on the CART page but do on CHECKOUT

Tagged: coupons

paradoxpd

Participant

August 24, 2016 9:45 pm

We updated to latest woocommerce and WordPress versions and all plugins are current.

As stated, when a coupon code is entered on the cart page nothing happens, but when it is on the checkout page it works fine.
Site URL: hidden
Theme version: 2.2
WooCommerce version: 4.6

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paradoxpd

Participant

August 25, 2016 4:23 am

I just did some testing by changing to a different theme, and the coupon updating on the cart page did work, so its definitely something with the Xmarket theme.

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Robert Hall

Support staff

August 25, 2016 7:29 am

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

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paradoxpd

Participant

August 26, 2016 8:59 pm

Ok the details are in private section. Thanks.

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Robert Hall

Support staff

August 27, 2016 8:22 am

Hello,

Seems there is a bug in our theme. We’ve sent this request to our developers and they will fixing the issue in the next theme update.

Sorry for inconvenience.

Regards,
Robert Hall

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paradoxpd

Participant

August 29, 2016 5:38 pm

Ok so when will that happen and what can I do in the meantime? My client is getting a lot of complaints about that functionality not working and I feel it is costing them sales.

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Robert Hall

Support staff

August 30, 2016 1:49 pm

Hello,

The new theme update should be released in 2-3 days. Please wait a little.

Regards,
Robert Hall

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paradoxpd

Participant

September 4, 2016 6:25 pm

Ok its been 5 days now, any update on the new version release? Thanks.

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Robert Hall

Support staff

September 5, 2016 12:37 pm

Hello,

Our developers say that a new release of the Xmarket theme will be today or tomorrow.

Sorry for the inconvenience.

Regards,
Robert Hall

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paradoxpd

Participant

September 9, 2016 2:51 am

Almost another 4 days… any updates?

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Eva Kemp

Support staff

September 12, 2016 11:33 am

Hello,

Sorry for a delay. Tomorrow a new archive will be released.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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