Couldn’t update theme to lastest from dashboard

This topic has 4 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Olga Barlow

  • Avatar: Nguyeneric
    Nguyeneric
    Participant
    May 25, 2022 at 04:39

    When I updated, I received this error: Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature
    Although I deactivated it, It couldn’t do

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2022 at 06:59

    Hello,

    Thanks for using XStore.
    Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465

    Regards

    Avatar: Nguyeneric
    Nguyeneric
    Participant
    May 26, 2022 at 11:14

    Hello Rose Tyler
    I understood I’ve updated via FTP, but next time I want to auto-update, updating via FTP is inconvenient

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 26, 2022 at 15:22

    Hello,

    The mentioned issue appears because of activation on other domains as a rule. So go to XStore > Dashboard > deactivate and activate the theme. It would fix the problem with the update for the next time. Or provide us with WP Dashboard access to your site and we’ll help you.

    Regards

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