Cookie popup keeps coming back and price filter doesn’t work

This topic has 5 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Yves Boudot

  • Avatar: Yves Boudot
    Yves Boudot
    Participant
    April 21, 2025 at 10:54

    Hi Team,

    The cookie pop keep coming back everytime i navigate to a webpage of my website. I saw that it was a problem with the cache plugin. i use W3Total cache. Is there a js to exclude or some other workaround?
    The ajax filter don’t seem to work, maybe i missed to thick something.

    Bests regards

    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 22, 2025 at 10:00

    Dear @Yves Boudot,

    We hope this message finds you well.

    We would like to inform you that we use the following cookie key: “etheme_cookies” to manage the display of the cookies notice on the website. To ensure proper functionality, we recommend adding this cookie key to the exclusion list of your caching plugin.

    Alternatively, you may consider using the “Cookie Notice” plugin, which is available and recommended through the Plugins Installer in your Control Panel.

    Should you have any questions or need further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Yves Boudot
    Yves Boudot
    Participant
    April 22, 2025 at 13:47

    Hi Jack,

    I ended up by installing a plugin for the cookies. What about ajax filters that doesn’t work?

    Best regards

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 22, 2025 at 14:12

    Dear @Yves Boudot,

    We hope this message finds you well.

    Could you please provide us with more detailed information regarding the issue you are experiencing with the AJAX filters? We have conducted our own testing and found that the filters appear to be functioning correctly. For your reference, please see the following screen recording: https://gyazo.com/d8acbec95ce255b213ecaa649d62104c

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Yves Boudot
    Yves Boudot
    Participant
    April 22, 2025 at 14:25

    Ok, sry for my mistake it wasn’t obvious for me that i needed to click on filter. I tought it was automatic like on the categories filter and the sorting filter.
    Thanks for your response!

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