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Content not in the same line – desktop & tablet

This topic has 10 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Andrew Mitchell

Denise

Participant

February 15, 2026 at 15:20

Hi guys,

I am working on a page and there is now a big difference between the look & feel of the desktop and tablet version. I attached the pictures for your reference. Normally if I adjust anything on the tablet settings, the desktop settings wont change. However in this case it does. Any idea what happens here?
I do want to have both pages setup like the desktop version, which means also the buttons in one line and not like it is shown now haha.

Regards,
Denise

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9 Answers

Andrew Mitchell

Support staff

February 16, 2026 at 08:59

Hello, Denise,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Denise

Participant

February 16, 2026 at 22:04

Hi Andrew,

I already created an account for you, please see the private area for the credentials. Giving access to the FTP isnt possible unfortunately; I also use this part for other clients.

Regards,
Denise

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 17, 2026 at 10:42

Hello, Denise,

Unfortunately, the provided access details are not valid for the website you mentioned. Could you please provide us with the correct address of your website?

Best regards,
8Theme Team

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Denise

Participant

February 18, 2026 at 23:09

Hi Andrew,

Please see the private content.

Regards,
Denise

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 19, 2026 at 09:43

Hello, Denise,

Unfortunately, these accesses are also not working. Please check the attached video.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

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Denise

Participant

February 25, 2026 at 22:28

I cant see it / open it.

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Andrew Mitchell

Support staff

February 26, 2026 at 09:38

Hello Denise,

Please clarify whether you cannot open the file with the attached video or it is not downloading for you

Best Regards,
8Theme’s Team

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Denise

Participant

February 26, 2026 at 13:53

Hi Andrew,

I just saw it and it seems that you used another URL and then it’s not working.
Is it possible for you to verify this with Jack? Because he has my credentials as well. And when I change the password for you again, he also doesnt have access anymore..

Regards,
Denise

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Andrew Mitchell

Support staff

February 26, 2026 at 15:30

Hello, Denise,

Please send the correct URL in private content

Best Regards,
8Theme’s Team

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