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Contact us page Form giving Server Error

This topic has 3 replies, 3 voices, and was last updated 1 months ago ago by Tony Rodriguez

khurram virk

Participant

March 22, 2025 at 19:32

Dear Sir,

Good day to you!

i hope you will be fine.

Contact form page upon submission fails with a “server error” message.
FYI, hosting support team saying all is ok from their side.

Screenshot for reference:
https://snipboard.io/VYWLOv.jpg

here is the page link
https://bullrope.co.uk/contact-us/

Please advise on how to resolve this.
Looking forward to your support.

Thank you.

#438322 Copied Theme version: 9.4.9

2 Answers

Alex Carter

Support staff

March 24, 2025 at 08:48

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of the Elementor plugin – https://wordpress.org/support/plugin/elementor/
https://elementor.com/help/server-errors/

Warm Regards,
The 8Theme Team

#438374 Copied

Tony Rodriguez

Support staff

May 6, 2025 at 15:26

Dear khurram virk,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#443055 Copied
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