This topic has 10 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp
Hi
I am using Royal theme version 2.3 and I am having problem with the contact form.
When submit the contact form, it will show the undefined error message, but I will still receive the email from the submission.
Hope you can get back to me as soon as possible.
Hello,
Please provide us with wp-admin and FTP credentials in Private Content.
Regards,
Robert Hall.
Here are my details…
Hello,
I’ve checked your contact form and there is no “Undefined” message, the form works properly:
http://storage3.static.itmages.com/i/15/1117/h_1447749625_7934990_7a7a3708f3.png
Regards,
Eva Kemp.
Hi Eva,
I am still having the same problem.
See the screenshot in private content.
I fill in my name, email and message, click the send message, then the undefined error message came out.
I found out the problem, if I logged in and send message, it will show the success message.
If I am not log in, it will show the undefined error message.
Please try again at your end.
Thanks,
Sean
Hello,
Have you made any changes in the theme files?
May we reupload the theme?
Regards,
Eva Kemp.
Hi Eva,
Yes, previously I have tried to modify the theme files but I already restored it with latest version theme.
You can proceed to reupload the theme.
Thanks,
Sean
Any update on the contact us form issue?
Thanks,
Sean
Hello,
Sorry for a long delay.
Please update Visual Composer plugin to 4.8.1 version https://www.8theme.com/download-plugins/ .
After that check contact form.
Regards,
Eva Kemp.
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