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Topic: Contact form reply email address

Tagged: email address

felliott@mweb.co.za

Participant

August 20, 2014 7:49 am

Hi,
The reply email is not working on the Contact form. I set it in the Theme Options – Contact Form and tested various email addresses and I’m still not receiving any of my test messages. http://www.lovelettersstationery.co.za
Regards
Faye

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Eva Kemp

Support staff

August 20, 2014 8:24 am

Hello,

Have you checked Spam folder in your mail account?
Please do this.
Thank you.

Regards,
Eva Kemp.

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felliott@mweb.co.za

Participant

August 20, 2014 9:56 am

I have and it doesn’t appear anywhere.

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Eva Kemp

Support staff

August 20, 2014 10:34 am

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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felliott@mweb.co.za

Participant

August 20, 2014 10:58 am

Thank you please see further details in Private Content

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

August 20, 2014 11:14 am

Hello,

As I see you have old theme version. Please update it to the latest 2.3 version.
How to update it you can watch here.

Regards,
Eva Kemp.

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felliott@mweb.co.za

Participant

August 20, 2014 11:17 am

Thanks Eva – Why doesn’t it alert me or show up in my updates? I’m going to update now. F

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felliott@mweb.co.za

Participant

August 20, 2014 11:39 am

Hi Eva, I’ve updated my theme and still not receiving emails from the contact form.

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Eva Kemp

Support staff

August 20, 2014 12:46 pm

As I see there are 3 Legenda themes available in Appearance > Themes. You updated it incorrectly. Don’t create multiple folders of the themes, just rewrite the existing files with the updated version. Have you watched this video how to update theme?

https://www.youtube.com/watch?v=KdWESIIPU1k&index=1&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff

Regards,
Eva Kemp.

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felliott@mweb.co.za

Participant

August 20, 2014 1:47 pm

Thanks Eva, I have done that and deleted previous themes and still encountering the same issue.
Regards
faye

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Eva Kemp

Support staff

August 20, 2014 2:42 pm

Perhaps there is some problem on your server where you host the site. We recommend you to contact your hosting provider and ask them to check logs on the server.

Regards,
Eva Kemp.

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