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Contact form is not working. - by young - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

young

Participant

March 16, 2016 at 21:46

I found Contact form is not working and I didn’t received any of customer’s messages.

I made new page and put shot cut [contact_form]
And I set up our email on Theme Options > Contact Form > our company’s email.
But I sent test messages but did not coming to company’t email.

http://www.clorebeauty.com/toronto-mississauga-brampton-scarborough-beauty-supply-stores/
http://www.clorebeauty.com/contact-us/

#117734 Copied Theme version: 1.1

5 Answers

Robert Hall

Support staff

March 16, 2016 at 22:43

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#117740 Copied

young

Participant

March 17, 2016 at 15:27

Thank you.

Please, contact administrator
for this information.

#117852 Copied

Eva Kemp

Support staff

March 17, 2016 at 17:33

Hello,

What is the link to WP Dashboard?
We tried to log in via My Account page, but the credentials are incorrect.
Also check Spam folder in your mail account if emails are there.

Ask your hosting provider support to check mail logs why messages can’t be sent via your site. Some notices should be there.

Regards,
Eva Kemp.

#117875 Copied

young

Participant

March 17, 2016 at 21:42

OK.
Thank you.

Please, contact administrator
for this information.

#117913 Copied

Jack Richardson

Support staff

March 18, 2016 at 08:51

Hello,

The credentials are incorrect. Please check them.

Best regards,
Jack Richardson.

#117941 Copied
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