Contact form email is not working properly

This topic has 5 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Genius DTF

  • Avatar: Genius DTF
    Genius DTF
    Participant
    July 21, 2025 at 15:16

    Please see below all screenshots & solve this.

    When I submit contact from from my website==>> https://geniusdtf.com/contact/ then email coming but email content & tag is not working.

    please solve this.

    Submitting form==>> https://prnt.sc/zadftteMpxfK

    Email Coming like this==>> https://prnt.sc/_7n90SJR82qw

    unable to change button color & Thank you message border color==>> https://prnt.sc/OgJNGEgBKJDT how to change?

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 16:24

    Hello @Genius DTF,

    Thank you for reaching out to us.

    We have reviewed the screenshots and the issues you mentioned regarding the contact form on your website.

    1. Regarding the email content and tags not displaying correctly:
    This issue may be related to the form configuration or the email template settings. Please ensure that the form fields are correctly mapped in the email template. You can check this in your form plugin settings (e.g., Contact Form 7 or similar) and verify that the correct shortcodes (e.g., [text-123], [email-962], etc.) are used in the email body: https://prnt.sc/VgP5vVDBDIrm

    2. For changing the button color and the “Thank you” message border color:
    These styles can typically be adjusted via custom CSS. You can add the following CSS code to your theme’s Customizer under Appearance > Customize > Additional CSS:

    To change the submit button color:

    
    .wpcf7 input[type="submit"] {
        background-color: #yourcolorcode; /* Replace with your desired color */
        color: #ffffff; /* Optional: text color */
    }
    

    To change the “Thank you” message border color:

    
    .wpcf7-mail-sent-ok {
        border: 2px solid #yourcolorcode; /* Replace with your desired color */
    }
    

    Please replace #yourcolorcode with the actual hex code of the color you wish to use.

    Best Regards,
    8Theme’s Team

    Avatar: Genius DTF
    Genius DTF
    Participant
    July 21, 2025 at 17:08

    I have done but not solved yet ==>> https://prnt.sc/AttjdJiHKOhV

    Avatar: Justin
    Luca Rossi
    Support staff
    July 22, 2025 at 06:36

    Dear @Genius DTF,

    We hope this message finds you well.

    We would like to inform you that the custom CSS codes have been successfully updated for your site. Everything should now be functioning as expected. You may view the changes via the following link: https://prnt.sc/_gAOpwnQtLxQ

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Genius DTF
    Genius DTF
    Participant
    July 31, 2025 at 15:02

    Thanks for the support! My topic “Contact form email is not working properly” has been successfully resolved.

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