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Contact form does not work. - by Eric - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

Eric

Participant

December 21, 2015 at 10:13

Dear Service,

Contact form could not work?

Operation error messages.
1). When all required fields are filled and security code correct, there shows “Error while sending a message!(translated as 寄送時出現錯誤。)”.
2). While security code incorrect, revised security code to input, it still shows “The security code you entered did not match. Please try again (translated as 驗證碼輸入不正確，請再試一次。)”.

My question is…
1. “Does Contact form work?” or “is there any my setting incorrect?”.
2. When user input a wrong security code, either the security code reload automatically to change another one for checking and re-input, or the program should accept user’s revised one.

Please check.

Best regards,
Eric

#105198 Copied

4 Answers

Eric

Participant

December 21, 2015 at 10:31

Dear Service,

Here the page I tried the contact form…
Please check.
http://store.yoz.tw/contact-us/

Best regards,
Eric

#105206 Copied

Jack Richardson

Support staff

December 21, 2015 at 15:14

Hello,

As I see you haven’t added any email address for contact form in Theme Options:
http://storage6.static.itmages.com/i/15/1221/h_1450707210_1569640_ac48cf6a5a.png

Write your email address where all emails should be sent from contact form.

Best regards,
Jack Richardson.

#105273 Copied

Eric

Participant

December 21, 2015 at 17:34

Dear Jack,

Yes, it works!
I only checked my backend Setting and Woocommerce email setting but ignored the woopress setting.
Thanks.

Regards,
Eric

#105298 Copied

Jack Richardson

Support staff

December 21, 2015 at 17:36

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#105300 Copied
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