Contact form does not dispaly security code

This topic has 8 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Stan Russell

  • Avatar: dronvg
    dronvg
    Participant
    November 5, 2015 at 18:09

    for some reason, contact form keeps loosing security code image, it just shows “no image” icon in different browsers.
    please help to fix it!

    7 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 5, 2015 at 18:22

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: dronvg
    dronvg
    Participant
    November 5, 2015 at 18:28

    requested creds in private content

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    November 5, 2015 at 20:02

    Hello,

    I’ve just checked Contact page and captcha for contact form is working:
    http://storage4.static.itmages.com/i/15/1105/h_1446750095_9276872_9ca317d171.png

    Please clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: dronvg
    dronvg
    Participant
    November 9, 2015 at 16:23

    Cleared cache, built new computer, checked on iphone, ipad, android tablet, same result, the “captcha” is not working or displaying correctly. I also completley reset iOS on my ipad and still no. please check again.

    Avatar: Eva
    Eva Kemp
    Support staff
    November 9, 2015 at 19:42

    Hello,

    I’ve cleared cache folder in wp-content directory.

    Please check contact form now.

    Regards,
    Eva Kemp.

    Avatar: dronvg
    dronvg
    Participant
    November 9, 2015 at 21:26

    looks like it is working now. I had to clear browser data again. but issue seems to be resolved on Iphone and PC.

    Thank you

    Avatar: stan
    Stan Russell
    Participant
    November 10, 2015 at 08:21

    Hello dronvg,

    is your problem solved?

    Regards,
    Stan Russell.

  • Viewing 8 results - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.