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Topic: Contact – can't send message

lulamii

Participant

March 12, 2015 6:05 pm

Hi,
I can’t send message because I need picture with numbers, but this picture doesn’t show as on demo store.
Same problem is with registration.

What should i do?

#49196 copied to clipboard

Eva Kemp

Support staff

March 12, 2015 6:10 pm

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#49200 copied to clipboard

lulamii

Participant

March 12, 2015 6:27 pm

In Private Content:

Content is visible for topic creator and
support staff only.

#49212 copied to clipboard

Eva Kemp

Support staff

March 12, 2015 8:02 pm

Hello,

Sorry, but FTP credentials are incorrect.
Please provide us the correct FTP host, login and password.

Thank you.
Regards,
Eva Kemp.

#49231 copied to clipboard

lulamii

Participant

March 13, 2015 9:37 am

Try, once again:

Content is visible for topic creator and
support staff only.

#49295 copied to clipboard

Robert Hall

Support staff

March 13, 2015 9:56 am

Hello,

What correct way to your site on FTP wordpress or wordpress2?

Regards,
Robert Hall.

#49298 copied to clipboard

lulamii

Participant

March 13, 2015 10:34 am

/autoinstalator/wordpress2

#49306 copied to clipboard

Eva Kemp

Support staff

March 13, 2015 11:39 am

Hello,

The issue has been fixed.
Please check both forms.

Thank you.
Regards,
Eva Kemp.

#49318 copied to clipboard

lulamii

Participant

March 13, 2015 12:27 pm

Thank You!

#49337 copied to clipboard

lulamii

Participant

March 13, 2015 12:44 pm

oh: (
now security code I see, but i have problem now with sending message:

“The security code you entered did not match. Please try again.”

#49348 copied to clipboard

Eva Kemp

Support staff

March 13, 2015 4:49 pm

Hello,

I’ve checked contact form and received an error “Error while sending a message!”.
Concerning this issue you should contact your host and ask them to check mail logs why email can’t be sent from your site.

Thank you.
Regards,
Eva Kemp.

#49441 copied to clipboard