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  Goostaf

  Participant

  November 28, 2025 at 12:43

  Hello, we don’t use this font in our fonts, we have another font loaded, how can I remove the error? Do I need to load this font or find it and fix it in the settings?

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  #460982 Copied
  3 Answers
  

  Ayan Rahman

  Support staff

  November 28, 2025 at 12:55

  Hello,

  Thank you for reaching out to us.

  Could you please provide temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #460986 Copied
  

  Goostaf

  Participant

  December 4, 2025 at 09:41

  Hello, I’ve скинул вам ссылку.

  2. I also noticed that the font in the mobile menu is different from our installed font for some reason, but it’s fine in the console.
  3. Additionally, the favicon for products is displaying the old one for some reason, but it’s also fine in the console.

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  #461526 Copied
  

  Samir Malik

  Support staff

  December 4, 2025 at 13:33

  Hello, Goostaf,

  1. Have you uploaded any custom fonts? It appears that the fonts are missing from the following directory: https://meshar.ru/wp-content/fonts/montserrat/font

  2. The favicon is loading correctly on our end: https://prnt.sc/wfjyhSGSdy3_

  Best regards,
  The 8Theme Team

  #461550 Copied
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