Connection block in the header - by Anita Yorgova

This topic has 6 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

  • Avatar: Anita_Yorgova
    Anita Yorgova
    Participant
    October 10, 2020 at 14:48

    Hello, I cannot delete the connection block in the top header bar on my website. What might the problem be?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2020 at 15:27

    Hello,

    Please check activated plugins and disable unrequired.
    Provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Anita_Yorgova
    Anita Yorgova
    Participant
    October 10, 2020 at 16:15

    Tried to deactivate all – no change whatsoever.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 07:04

    Contact your hosting provider if you don’t know what FTP is. We need FTP host, FTP user, FTP password, FTP port.

    Regards

    Avatar: Anita_Yorgova
    Anita Yorgova
    Participant
    October 12, 2020 at 05:08

    Hello, here is the FTP Access. Sorry for the delay.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 14:42

    Hello,

    Try now, please.

    Regards

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Connection block in the header’' has been successfully resolved, and the topic is now closed for further responses

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