• 

  JS

  Participant

  December 21, 2020 at 18:02

  Hi, after updating Xcore plugin and fancy product designer plugin, fancy product designer cannot load properly.
  Example: https://www.gogutty.com/product/gutty-feel-soft-golf-ball-one-sided-printing/

  I also cannot edit product.

  I get this when i try to edit photo. This page isn’t workingwww.gogutty.com is currently unable to handle this request.
  HTTP ERROR 500

  Please, contact administrator
  for this information.

  #265197 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0
  8 Answers
  

  Olga Barlow

  Participant

  December 22, 2020 at 15:17

  Hello,

  1) Could you, please, explain in more detail what exactly is wrong with the fancy product designer? Provide screenshots for better understanding.

  2) It seems that you reached the PHP memory limit http://prntscr.com/w7vh9n Ask your hosting provider either to increase the limit or ask them to check what plugin uses all your PHP memory.

  Regards

  #265325 Copied
  

  JS

  Participant

  December 22, 2020 at 15:38

  Hi

  1) Resolved. Apparently a shipment tracking plugin is causing this.

  2) It shows Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 962560 bytes) in /home2/walczc0agxh6/public_html/wp-includes/functions.php on line 4755

  So, should i contact server?

  #265328 Copied
  

  Olga Barlow

  Participant

  December 22, 2020 at 18:59

  Hello,

  2) Yes, we are not able to help with this.

  Regards

  #265375 Copied
  

  JS

  Participant

  December 23, 2020 at 03:22

  Hi, sorry,

  Regarding Problem no.1, the problem resurface, when you visit this link: https://www.gogutty.com/product/gutty-feel-soft-golf-ball-one-sided-printing/

  Normally, it should be able to load: https://ibb.co/xHbphM3

  Now, it is like this: https://ibb.co/728g4Jp

  #265439 Copied
  

  Olga Barlow

  Participant

  December 23, 2020 at 18:03

  Hello,

  I checked the product and don’t see the mentioned issue https://gyazo.com/0176f3ab30ade2aecc54b298dc2fcc67
  What browser do you use?

  Regards

  #265589 Copied
  

  JS

  Participant

  December 24, 2020 at 04:34

  Hi, we use google chrome and has tested it with few other devices in incognito window. We could not load the product.

  #265645 Copied
  

  JS

  Participant

  December 24, 2020 at 04:42

  https://drive.google.com/file/d/1VJAxzxTKxf4UQjtkb5edDKRFrNZcRP7H/view?usp=sharing

  #265646 Copied
  

  JS

  Participant

  December 24, 2020 at 04:59

  https://drive.google.com/file/d/1-H7w0F8cRGDiXN0LtX1A1VkzWZ1CZimQ/view?usp=sharing

  #265650 Copied
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