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Conflict with Contact Form 7 - by topimr

This topic has 4 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

  • Avatar: topimr
    topimr
    Participant
    May 24, 2018 at 21:20

    Hey there I just wanted you to know that after this last WP update there seems to be some sort of conflict between the Royal Theme and Contact Form 7. After doing updates today to ALL plugins and WP the contact form would no longer work. I tried deactivating all plugins except CF7 but it would still not send (continuous spinning).

    I then activated the 2017 WP theme and it worked just fine. I then re-activated the Royal Child and it again would not work. I restored the site to before the updates and the the CF7 forms are working again.

    I just wanted to let you know. I will wait for a Royal Theme update before doing the updates again.

    Thanks

    #193558 Copied
    3 Answers
    Avatar: topimr
    topimr
    Participant
    May 24, 2018 at 21:20

    Just making sure I am notified of updates to this ticket.

    #193559 Copied
    Avatar: topimr
    topimr
    Participant
    May 24, 2018 at 23:13

    I see a new update for the Royal theme is this fixed by chance? I know you guys are fast but are you that fast?

    #193563 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2018 at 09:27

    Hello,

    We do not face this problem on our test site. Could you please provide us with temporary wp-admin and FTP access in the Private Content area? Can we update the theme on your site to be able to check the problem? Please confirm that you have a full backup of your site, theme options, and DB.

    Regards

    #193584 Copied
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