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Conflict between PRO Elements and Sales Booster features + 500 error when editing products in Eleme

This topic has 9 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by bolekproduction

bolekproduction

Participant

August 11, 2025 at 18:32

I am using the XStore theme (latest version) along with WooCommerce and the PRO Elements plugin (without the official Elementor Pro).

After activating PRO Elements, I encounter the following issues:

On product pages and other WooCommerce pages, the enabled Sales Booster features (such as Quantity Discounts and other promotional elements) are not displayed. When I deactivate PRO Elements, these features appear again.

When trying to edit a product in Elementor, I get a 500 Internal Server Error. Once PRO Elements is deactivated, the error disappears and the editor works.

Sales Booster is configured and activated according to the documentation, and each feature is enabled, but in the presence of PRO Elements they do not appear. It seems that PRO Elements is overriding or blocking WooCommerce templates/hooks that the Sales Booster features rely on.

Please advise if there is an official way to ensure compatibility between PRO Elements and XStore Sales Booster.

Thank you for reviewing this and suggesting a possible solution.
If needed, I can provide access to a staging version of the site, error logs from wp-content/debug.log, and a list of active plugins.

Best regards,
Kamil

#452365 Copied

8 Answers

Alex Carter

Support staff

August 11, 2025 at 21:39

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#452377 Copied

bolekproduction

Participant

August 12, 2025 at 20:30

Thank you for the quick response. Best regards, Kamil.

Please contact administrator
for this information.

#452488 Copied

Alex Carter

Support staff

August 13, 2025 at 08:22

Hello,

We hope this message finds you well.

Kindly try again now. We have activated all widgets in the Elements Manager of Elementor (https://elementor.com/help/element-manager/), as it appears that some of the imported widgets were previously disabled in this panel. This was likely the cause of the error you encountered, as the widgets were globally deactivated.

Please let us know if the issue persists or if you need any further assistance.

Warm Regards,
The 8Theme Team

#452527 Copied

bolekproduction

Participant

August 13, 2025 at 15:57

Hello, yes, the error 500 was caused by the Elementor manager. But the problem with displaying the Sales Booster features is still not showing for the products. Can I please ask for advice on this issue as well? Thanks in advance. Kamil.

#452589 Copied

Alex Carter

Support staff

August 13, 2025 at 16:02

Hello Kamil,

Thank you for your kind message and for taking the time to share your feedback.

We’re very glad to hear that the issue has been resolved and that you’re satisfied with our support. Your appreciation means a lot to us, and we’re happy to know that you’re enjoying our theme.

Should you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help.

Best Regards,
8Theme’s Team

#452592 Copied

bolekproduction

Participant

August 13, 2025 at 16:07

Hello Alex, thank you. Problem with displaying the Sales Booster features is still not showing for products. Can I please ask for advice on this issue as well? Thank you in advance.

Files is visible for topic creator and
support staff only.

#452593 Copied

Alex Carter

Support staff

August 13, 2025 at 16:16

Hello,

Please go to XStore Builders > Single product Builder with Elementor > edit template > add elements https://prnt.sc/ORvfCXP1JIR4 to the page layout.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#452596 Copied

bolekproduction

Participant

August 13, 2025 at 16:43

Thank you. You are great 🙂

#452599 Copied
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Conflict between PRO Elements and Sales Booster features + 500 error when editing products in Eleme

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