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Conditional Extra Fee Plugin compatibility issue

This topic has 17 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Luca Rossi

HKS

Participant

July 5, 2025 at 19:14

Hi,
We’re facing issue with 3rd party plugin compatibility with theme. Reached out to plugin developer and they say to reach out to theme developer.
The issue is with checkout page.
woocommerce_review_order_after_order_total hook does not fire when the page is loaded (this part only loads after the ajax only)
Can you please help with this?
Looking forward for your response.

Please, contact administrator
for this information.

#449070 Copied

16 Answers

Luca Rossi

Support staff

July 7, 2025 at 09:34

Dear @HKS,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

#449116 Copied

HKS

Participant

July 8, 2025 at 16:59

Shared credentials.

Please contact administrator
for this information.

#449292 Copied

Luca Rossi

Support staff

July 9, 2025 at 05:28

Dear @HKS,

The username or password is incorrect.

Could you please double check?

Thank you!

#449315 Copied

HKS

Participant

July 11, 2025 at 20:30

Same credentials should work now. reset password to same and verified.

#449625 Copied

HKS

Participant

July 11, 2025 at 20:31

Sharing credentials again.

Please contact administrator
for this information.

#449626 Copied

Luca Rossi

Support staff

July 13, 2025 at 05:33

Dear @HKS,

We hope this message finds you well.

We sincerely apologize for reaching out again, but we are currently experiencing an issue with the WordPress Admin area—it is no longer accessible. The system is prompting us to reinstall WordPress, as shown in the screenshot below:

https://prnt.sc/CElq9a3qqqNz

Could you kindly take a moment to double-check the situation on your end?

We appreciate your support and thank you in advance for your assistance.

Best regards,
The 8Theme Team

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HKS

Participant

July 14, 2025 at 16:02

Hello,
We’re able to fix that issue. Can you please check again?

#449829 Copied

Luca Rossi

Support staff

July 15, 2025 at 07:01

Dear @HKS,

We hope this message finds you well.

We have created the following shortcode: [do_hook], and placed it below the checkout form using the code:

[do_hook hook="woocommerce_review_order_after_order_total"]

However, it does not appear to be functioning as expected.

Could you kindly reach out to the plugin developer to confirm whether the woocommerce_review_order_after_order_total hook is being implemented correctly?

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#449858 Copied

HKS

Participant

July 17, 2025 at 17:26

Thank you for troubleshooting this.
Will respond back after reply from plugin developer.

#450142 Copied

Luca Rossi

Support staff

July 18, 2025 at 05:59

Thanks @HKS,

Let us know how it goes!

Best Regards,
8Theme’s Team

#450161 Copied

HKS

Participant

July 20, 2025 at 01:48

Reply from plugin developer

Issue is not the absence of the hook,

the issue is hook is not firing when the page is first time loaded, it only fires when the update_order_review ajax request is made

Please contact administrator
for this information.

#450309 Copied

Luca Rossi

Support staff

July 20, 2025 at 16:37

Dear @HKS,

We would like to inform you that we have updated the checkout page to use the default WooCommerce shortcode: [woocommerce_checkout].

This change ensures that the page includes all the standard hooks provided by the WooCommerce plugin. However, the issue still persists, as you can see here: https://***.com/checkout/.

May we kindly ask if you have already tried deactivating all third-party plugins or switching to the default Storefront theme for testing purposes?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#450338 Copied

HKS

Participant

July 20, 2025 at 20:00

After your changes. Issue has been resolved. Do we need to take care of anything with theme update?
Thank you for your help.

#450348 Copied

HKS

Participant

July 20, 2025 at 20:02

kindly check private content.

Please contact administrator
for this information.

#450349 Copied

Luca Rossi

Support staff

July 21, 2025 at 05:43

Dear @HKS,

Thank you for reaching out.

Your website URL has been removed per your request.

Our development team is currently investigating the issue, and a fix will be included in one of the upcoming updates.

Best regards,
The 8Theme Team

#450354 Copied

Luca Rossi

Support staff

July 21, 2025 at 05:44

Dear @HKS,

Thank you for reaching out.

Your website URL has been removed per your request.

Our development team is currently investigating the issue, and a fix will be included in one of the upcoming updates.

Best regards,
The 8Theme Team

#450355 Copied
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