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Complaint Process…………………..

This topic has 4 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Andrew Mitchell

Ajaz

Participant

April 1, 2024 at 18:53

What are the details of raising a complaint, via email? and what is the complaint process?

I have experienced 2 individuals’ rude and unprofessional behaviour, 1 of them has been rude and unprofessional on 2 occasions now.

Also, please reopen my topic “https://www.8theme.com/topic/faq-page-how-to-centralise-the-accordion-element-and-title/page/2/#post-389558” because I still need help on this.

Rose has been rude and this has caused my distress and uncomfortable and I do not want to receive help from Rose.

Please, contact administrator
for this information.

#389576 Copied Theme version: 9.3.2

3 Answers

Tony Rodriguez

Support staff

April 2, 2024 at 07:41

Hello, @Ajaz,

Thank you for reaching out to us, and we sincerely apologize for any inconvenience you have experienced. We take customer feedback very seriously and are committed to providing a positive experience for all our clients.

We have added our email in the private content area.

If you have any further concerns or require additional assistance, do not hesitate to contact us.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#389615 Copied

Ajaz

Participant

April 2, 2024 at 11:12

gmail is not a business nor a professional email address.

This is poor.

I will raise this with the feedback team who are already investigating a complaint.

#389657 Copied

Andrew Mitchell

Support staff

April 2, 2024 at 23:06

Dear Ajaz,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#389746 Copied
Tagged: efficient complaint handling woocommerce, resolve complaints woocommerce, woocommerce complaint process, wordpress templates complaint system, wordpress woocommerce complaint management
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