compatibility woocommerce addon: undefined

• 

  G€n!u$

  |

  Participant

  | February 7, 2019 at 11:14 am

  Hello goodday,

  We use the WooCommerce product add ons extension for years. Since the past update it displays the text: 1x undefined €75.00.

  We’ve tested with Twentyseventeen and it should show the product title instead of undefined.

  Do you have a fix for this?

  Best regards,

  George

  Site URL: hidden

  Theme version: 3.9.1

  WooCommerce version: 3.5.4

  #208704 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | February 7, 2019 at 11:18 am

  Hello,

  Please provide temporary wp-admin and FTP access.
  Also, describe the problem in more details.
  You can use such screenshot maker as Lightshot https://prnt.sc/

  Regards

  #208706 copied to clipboard
  

  G€n!u$

  |

  Participant

  | February 7, 2019 at 11:30 am

  You will see it on the front-end:
  Please see screenshot:

  https://prnt.sc/mhtkxx

  

  Content is visible for topic creator and
  support staff only.

  #208707 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | February 7, 2019 at 11:47 am

  Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
  We will check what can be done to help you.

  Regards

  #208711 copied to clipboard
  

  G€n!u$

  |

  Participant

  | February 7, 2019 at 12:20 pm

  Please share your IP so I can whitelist it. Credentials are in Private content.

  

  Content is visible for topic creator and
  support staff only.

  #208716 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | February 7, 2019 at 1:28 pm

  IP addresses of the specialists who will work on your problem are 176.98.69.38 and 176.98.70.175.
  Waiting for your reply.

  Regards

  #208721 copied to clipboard
  

  G€n!u$

  |

  Participant

  | February 7, 2019 at 2:57 pm

  Hello, IP’s are whitelisted.

  #208731 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | February 7, 2019 at 3:28 pm

  Hello,

  Please check now.
  This fix will be added in the next theme update, also.

  Regards

  #208737 copied to clipboard
  

  G€n!u$

  |

  Participant

  | February 7, 2019 at 3:34 pm

  Hi Rose,

  Great work!!! Many thanks for your quick response and work. Have a nice day!

  G.

  #208739 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | February 7, 2019 at 3:37 pm

  Hello,

  You’re welcome!
  We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

  Regards

  #208740 copied to clipboard
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