• 

  kim

  Participant

  July 8, 2021 at 16:57

  hi,
  compare customized “svg icon code” not working?
  please help how to fix it
  thank you

  Please, contact administrator
  for this information.

  #293541 Copied Theme version: 7.2.11
  9 Answers
  

  Rose Tyler

  Support staff

  July 9, 2021 at 09:24

  Hello,

  Please provide temporary FTP access also.

  Regards

  #293590 Copied
  

  kim

  Participant

  July 9, 2021 at 14:21

  hi rose, what is FTP access? how do i give you access? thank you

  #293631 Copied
  

  Rose Tyler

  Support staff

  July 9, 2021 at 14:34

  Hi,

  FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows

  Regards

  #293632 Copied
  

  kim

  Participant

  July 9, 2021 at 15:56

  hi rose, i asked my site host tech, they created an account for you, plz log in, hope you can fix the svg icon issue soon, thank you

  Please contact administrator
  for this information.

  #293640 Copied
  

  Rose Tyler

  Support staff

  July 9, 2021 at 16:01

  Hi,

  FTP directory is empty https://gyazo.com/ea09c75f7be0d4be617409b5eb64eb24
  Check the destination folder of our user, we need access to your WP installation.

  Regards

  #293642 Copied
  

  kim

  Participant

  July 9, 2021 at 16:37

  host tech created a new one, can you plz try it now? he is still online with me, thank you

  Please contact administrator
  for this information.

  #293646 Copied
  

  Rose Tyler

  Support staff

  July 10, 2021 at 06:58

  Hello,

  Thanks for the reply. I have passed the issue with the “compare icon” to our developers. We will contact you once it will be solved (our technician team does not work during the weekend). Please be patient.

  Regards

  #293687 Copied
  

  Olga Barlow

  Participant

  July 16, 2021 at 11:20

  Hello,

  Update theme to version 8.0 and try to upload Compare SVG file. Don’t forget to install SVG support plugin before this.

  Regards

  #294373 Copied
  

  kim

  Participant

  July 17, 2021 at 19:39

  updated and svg works now, thank you olga and rose!

  #294636 Copied
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