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Comment Count in Dashboard (actually ORDER NOTES)

This topic has 8 replies, 4 voices, and was last updated 9 years, 8 months ago ago by Jack Richardson

dinnae

Participant

August 7, 2014 at 05:24

I just about fell over today when I saw that my client’s site (via the WP dashboard) had 499 comments in less than 3 weeks of being live. (I knew this wasn’t possible with only 2 blog posts, and no product reviews to approve.) I click on the link, and it says that there are no comments. Some quick sleuthing and I figure out those “comments” are actually the count of the “order notes.”

Can I request this fix for a future version? Request that those notes not be classed as “comments” or however they are classed to include them in that dashboard count? The dashboard is meant to be a bird’s eye view, especially for the less technically-inclined, and that makes things confusing. Comments are something to be seen to, where as order notes are just data.

thanks,
Dinnae

#11975 Copied

7 Answers

Robert Hall

Support staff

August 7, 2014 at 07:28

Hello,

You can use Akismet plugin for cleaning spam comments.
https://wordpress.org/plugins/akismet/

Regards,
Robert Hall.

#11988 Copied

dinnae

Participant

August 14, 2014 at 05:40

Thanks Robert, but I HAVE Akismet running – these are NOT SPAM COMMENTS. Please re-read my post – the comment count I am seeing is NOT referring to real comments, it is referring to the order notes. The site has had no comments as of yet.

The order notes are those that are added to each order when the stock of each item is changed (when stock management is on), as well as those added manually by either the customer or the shop manager/admin. Every single one of those is counted as a “comment” in the dashboard view. This means that now, after less than a month of her site being live, my client’s dashboard says that she has 585 comments, when in reality, she has none.

This is a glitch that needs to be fixed, again, to re-iterate, the Dashboard is meant to be a quick-look access for a site admin to see where their time is needed. For example, my client won’t think to look and respond to comments if that number isn’t accurate.

Thanks,
Dinnae

#12501 Copied

Jack Richardson

Support staff

August 14, 2014 at 07:17

Hello,

Please provide us with wp-admin credentials in Private Content.

Regards,
Jack Richardson

#12511 Copied

dinnae

Participant

August 15, 2014 at 04:24

Thanks Jack, details below.

Please, contact administrator
for this information.

#12621 Copied

Eva Kemp

Support staff

August 15, 2014 at 09:09

Hello,

I’ve just checked your admin panel and haven’t found count of comments and number of orders are shown under Woocommerce > Orders

Regards,
Eva Kemp.

#12640 Copied

dinnae

Participant

August 15, 2014 at 22:39

Thanks Eva, but I said the DASHBOARD.

#12698 Copied

Jack Richardson

Support staff

August 16, 2014 at 07:26

Hello,

Please read the following article: http://beerpla.net/2010/03/21/how-to-diagnose-and-fix-incorrect-post-comment-counts-in-wordpress/. It may be helpful for you!

Regards,
Jack Richardson

#12701 Copied
Tagged: comment count, dashboard, json, order notes, themes, woocommerce, wordpress
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