Return to previous page

Clicking category in main shop page makes content going over header

This topic has 7 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

prosenberg

Participant

November 24, 2024 at 22:36

I got an issue when trying to click on one particular category the content is displayed on top of header.

Any idea what is going wrong or any tips which could help in here? I am running on Home Decor demo content.

Please see the screenshot attached.

Files is visible for topic creator and
support staff only.

#424977 Copied Theme version: 9.4.5

6 Answers

Tony Rodriguez

Support staff

November 25, 2024 at 06:10

Hello, @prosenberg,

Thank you for contacting us and for using XStore.

We kindly request you to provide the URL of the specific category page where the content is displayed above the header. Additionally, please share your website’s WordPress admin access in the private content area so that we can review the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#424994 Copied

prosenberg

Participant

November 25, 2024 at 07:03

I updated the private area.

Please contact administrator
for this information.

#424996 Copied

Tony Rodriguez

Support staff

November 25, 2024 at 09:16

Hello, @prosenberg,

Thank you for providing us with the wp-admin login credentials.

After thoroughly reviewing your website, we did not identify any issues on our end. It appears that the problem may be related to a caching issue on your side. We kindly recommend clearing your browser cache and checking the site again.

For your reference, please find an image attached in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425028 Copied

prosenberg

Participant

November 25, 2024 at 21:22

Updated private.

Please contact administrator
for this information.

#425205 Copied

Tony Rodriguez

Support staff

November 26, 2024 at 05:36

Hello, @prosenberg,

We are pleased to inform you that your issue has been resolved. Kindly revisit your website after clearing your browser cache to ensure the changes take effect.

To address the issue, we have disabled the “Header Overlap” option under **XStore > Theme Options > Header Builder > Header Overlap & Transparent**.

For your reference, we have provided an image in the private content area.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425220 Copied

Andrew Mitchell

Support staff

November 26, 2024 at 21:21

Dear prosenberg,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425373 Copied
Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘Clicking category in main shop page makes content going over header’' has been successfully resolved, and the topic is now closed for further responses

Clicking category in main shop page makes content going over header

Explore our best WordPress WooCommerce Themes collection