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  JOOLS100

  Participant

  September 6, 2016 at 14:17

  Hi,

  Firstly I love the Classico theme – beautiful design!

  I made a comment in Envato last week though about the size of the scripts that come with the bundled plugins. I was subsequently asked to post FTP details here and have done so in the private section.

  Can you take a look as soon as possible as the site is live now and has extremely slow page load times, even for pages with minimal content.

  Thank You

  Please, contact administrator
  for this information.

  #139011 Copied Theme version: v1.6 (using child also) WooCommerce version: 2.5.5
  3 Answers
  

  Jack Richardson

  Support staff

  September 6, 2016 at 16:12

  Hello,

  We can’t connect via FTP getting the errors:
  Error: Connection timed out
  Error: Could not connect to server

  Do you have Firewall on a server or our IP has to be added to white list?

  Best regards,
  Jack Richardson.

  #139034 Copied
  

  JOOLS100

  Participant

  September 12, 2016 at 07:41

  Hi,

  Can you connect over plain FTP (unencrypted) for this?

  Thank you,

  Julian

  #139394 Copied
  

  Eva Kemp

  Participant

  September 12, 2016 at 11:20

  Hello,

  There are the same errors.
  Is there firewall on your server that is blocking our IP?

  Regards,
  Eva Kemp.

  #139448 Copied
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