Return to previous page

Children categories in sidebar shifts when click on them

This topic has 11 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Andrew Mitchell

Creatica

Participant

February 3, 2025 at 10:48

Hi, check the video attached.. Its so strange. Why the children categories change its order when i click on them?

Files is visible for topic creator and
support staff only.

#433176 Copied Theme version: 9.4.7

10 Answers

Rose Tyler

Support staff

February 3, 2025 at 11:40

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#433184 Copied

Creatica

Participant

February 3, 2025 at 11:47

Hi for sorry our website is staging and it working on a IP
in order you to go inside it you should change you hosts file on windows.

See details in private content area.

Please contact administrator
for this information.

#433186 Copied

Andrew Mitchell

Support staff

February 3, 2025 at 13:54

Hello, Creatica,

Thank you for providing us with access credentials. Unfortunately, we are unable to log in to your admin panel. Please find additional details regarding this issue in the attached files.

It is possible that the issue may be related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. Specifically, please ensure that WooCommerce-related caches are cleared. You can do this by navigating to the following section:

**WooCommerce → Status → Tools**

Please clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If the issue persists after performing these steps, please do not hesitate to reach out to us for further assistance.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#433206 Copied

Creatica

Participant

February 3, 2025 at 14:17

We clear the following

– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

and the issue persist.

#433210 Copied

Creatica

Participant

February 4, 2025 at 10:36

I still face the same issue very strange.

#433294 Copied

Andrew Mitchell

Support staff

February 4, 2025 at 15:39

Hello, Creatica,

Thank you for your response. In this case, we kindly ask you to provide us with the working access credentials to the admin panel, as the ones previously provided are no longer functioning.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#433322 Copied

Creatica

Participant

February 5, 2025 at 09:29

Hi as we said this where you open it is the production site – OLD site.
We are working on a stagging new site. In order you to get access to it you should add a line in hosts file in Windows\System32\drivers\etc folder. See more in private content.

Please contact administrator
for this information.

#433381 Copied

Andrew Mitchell

Support staff

February 6, 2025 at 15:11

Hello, Creatica,

Thank you for providing access. We have made some changes, and kindly ask you to review them. Additionally, this fix will be included in the next update. Please also check the attached files.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#433551 Copied

Creatica

Participant

February 6, 2025 at 15:19

Hi, we noticed that it is working. Thank you very much!

#433552 Copied

Andrew Mitchell

Support staff

February 6, 2025 at 15:19

Dear Creatica,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#433553 Copied
Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Children categories in sidebar shifts when click on them’' has been successfully resolved, and the topic is now closed for further responses

Children categories in sidebar shifts when click on them

Explore our best WordPress WooCommerce Themes collection