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Checkout problem - by Kay_P - on WordPress WooCommerce support

This topic has 20 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Jack Richardson

Kay_P

Participant

May 5, 2016 at 12:39

Hi!

I’ve got a problem in the checkout. If I check “Create account” in checkout, validation says “enter existing email”.I’ve tried 3 different emails,doesn’t work. But if I create account and then do the checkout, it works. Also checkout as a guest works. Can you help? Thakns

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19 Answers

Jack Richardson

Support staff

May 5, 2016 at 13:01

Hello,

Please specify in private content what email address and password you’re entering on Checkout page.

Best regards,
Jack Richardson.

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Kay_P

Participant

May 5, 2016 at 13:31

i tried 3 different emails and different passwords. One of them is attached

Please, contact administrator
for this information.

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Jack Richardson

Support staff

May 5, 2016 at 18:33

Hello,

The password was incorrect.
I’ve changed it to the one that you specified in private content and successfully authorized on Checkout page.
Clear browser cache and check again.

Best regards,
Jack Richardson.

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Kay_P

Participant

May 5, 2016 at 19:34

It wasn’t the problem. The problem is when a new user wants to create an account during the first checkout (http://prntscr.com/b0o3qy), he can’t. So he has to register, then go to cart and only then checkout. But account should be created during the very first checkout

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Jack Richardson

Support staff

May 6, 2016 at 13:50

Hello,

Try to use Default checkout layout in Theme Options > Shop and check the page after that.

Best regards,
Jack Richardson.

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Kay_P

Participant

May 6, 2016 at 13:58

Hello,

Still doesn’t work – http://prntscr.com/b0y9jt 🙁 But it worked like a couple of days ago. Could it be some error in one of php files?

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Jack Richardson

Support staff

May 6, 2016 at 14:18

Hello,

I’ve just checked the form on our test site and account is created successfully after order is completed.
Please update the theme to the latest version 3.0.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

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Kay_P

Participant

May 6, 2016 at 15:48

Jack,

It still doesn’t work. I updated theme, wordpress, all plugins that were ready to update. I don’t know what else can be wrong. Please, help! I can’t start working with this thing broken :((((

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Eva Kemp

Support staff

May 7, 2016 at 09:49

Hello,

May we reupload theme files?
Please make sure you have back up of the files and database.

Regards,
Eva Kemp.

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Kay_P

Participant

May 7, 2016 at 09:53

Yes, everything is backuped

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Jack Richardson

Support staff

May 7, 2016 at 12:22

Hello,

I’ve checked this issue with default Woocommerce theme Storefront and it persists there too, so the problem isn’t related to the theme, but to Woocommerce plugin.
We recommend you to contact Woocommerce support for investigation. Tell them that problem persists with Storefront theme that is their default theme.

Best regards,
Jack Richardson.

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Kay_P

Participant

May 12, 2016 at 20:04

Hey guys,

Please help me to change colours:

1. https://monosnap.com/file/lVynOOTP0AauQFb6HhW1UTvRZ1ya9g hover colour, because now it just makes a link disappear

2. https://monosnap.com/file/x1tHFd3nHqhjjCZCtK88b5YCK7gr9k text colour

thanks

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Stan Russell

Participant

May 13, 2016 at 08:00
Hello,

please add following code to your custom.css file:
```
.et-mega-search .et-search-result a:hover{
color:grey; 
}
.widget_nav_menu li a{
  color:white;
}
```
Regards,
Stan Russell.
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Kay_P

Participant

May 15, 2016 at 20:08

thanks!

Can I set the delivery price depending on the cart sum? Is it included in the theme?

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Stan Russell

Participant

May 16, 2016 at 08:00

Hello Kay_P,

please check following article of Woocommerce documentation: https://docs.woothemes.com/document/flat-rate-shipping/

Regards,
Stan Russell.

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Kay_P

Participant

June 7, 2016 at 12:56

Hello guys!

Can you help me with the multi-language on site? As I understand, I should create .po and .mo files for each language, right? What about English? Should I create file for it too? And where s write a path to appropriate language?

Thanks!

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Jack Richardson

Support staff

June 7, 2016 at 13:02

Hello,

If you want to create multilingual site you need use WPML plugin https://wpml.org/ which is compatible with our theme.
https://wpml.org/documentation/getting-started-guide/

Best regards,
Jack Richardson.

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Kay_P

Participant

June 8, 2016 at 12:52

Thanks. You don’t recommend any free plugins, huh? =)

My site loads reeeeeeally slow, can I do anything to make it faster?

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Jack Richardson

Support staff

June 8, 2016 at 13:50

Hello,

You can search for some free plugins yourself, but we don’t recommend their full compatibility with the theme.
You can speed up the site following the suggestions from these articles:
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Best regards,
Jack Richardson.

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