Checkout – Postcode missing from update_order_review ajax call

Hello,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello @Greg

Please, check private area.

Also, could you please test if the same issue occurs when using a default theme – Storefront because such theme is recommended by WooCommerce for testing their functionality ? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Dear @Greg,

We have thoroughly investigated this issue on our local websites and were unable to replicate it. The postcode is being sent correctly on our local setup.

Additionally, we reviewed the new admin access you provided, and while it is functional, it has certain limitations that prevent us from checking the installed plugins or deactivating them for testing purposes. We have noticed that a significant number of plugins are currently active, which may be contributing to the issue.

Furthermore, upon reviewing the FTP access you provided, we observed multiple customizations within the “xstore-child” theme files, including modifications in the “cart/checkout” folders. We also identified specific changes in the “child-theme/functions.php” file that could potentially be causing the issue:
– https://prnt.sc/LfEmm25-epTA
– https://prnt.sc/TIx7KdH2Z_wE

For testing purposes, we temporarily added a ‘return’ statement https://prnt.sc/UWFrfL_Ncz0n) and conducted a test on your checkout page. As a result, the postcode was displayed correctly. You may try this yourself to confirm. This indicates that the custom modifications in your child theme are the root cause of the issue. We recommend consulting your developers to identify the specific code in “functions.php” that is responsible for this behavior.

Please note that we are not responsible for custom changes made by customers in their child themes. We appreciate your understanding.

Best regards,
Jack Richardson
8Theme’s Team