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Checkout payment section not displaying - by ollietubb

This topic has 5 replies, 4 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

  • Avatar: ollietubb
    ollietubb
    Participant
    November 25, 2015 at 12:13

    I have updated the Xmarket theme but the payment part is missing entirely. It pops up momentarily but then disappears.

    Cannot get orders through the website. Please can you advise asap?
    This has been down for a while, would appreciate a swift response.

    Many thanks

    #101259 Copied Theme version: Xmarket (latest version) WooCommerce version: v4.3.1
    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 25, 2015 at 12:34

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #101267 Copied
    Avatar: ollietubb
    ollietubb
    Participant
    November 27, 2015 at 09:56

    OK. Thanks Jack. See below

    Look forward to hearing from you

    Please, contact administrator
    for this information.
    #101597 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 27, 2015 at 10:44

    Hello,

    As we can see the same problems persist with default WordPress theme.
    You should contact Woocommerce support concerning your query as this is their configuration.

    Regards,
    Robert Hall.

    #101646 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 27, 2015 at 10:50

    Hello,

    The problem was caused by the plugin “WooCommerce BarclaycardCw”. I’ve disabled it. Please check the “Checkout” page now.

    Regards,
    Eva Kemp.

    #101653 Copied
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