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Checkout page shows “Error processing order

This topic has 2 replies, 2 voices, and was last updated 21 hours, 25 minutes ago ago by Jack Richardson

  • Avatar: Zoaib
    Zoaib
    Participant
    April 4, 2026 at 11:49

    When the customer places order, it show this error message, the order gets placed, i receive the order, the cart gets empty, but this message is shown, i have asked many AI’s and youtube but no solutions, i hope good news from your side, please resolve this issue or guide me through it, thanks.

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    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2026 at 15:10

    Hello @Zoaib,

    After reviewing the source of the issue, we identified the following fatal errors on your server: https://prnt.sc/R8B_k37NGrGQ. These errors are related to the WordPress configuration or Hosting settings rather than the theme support.

    PHP reverts to global functions when called from within a namespace, which indicates that your PHP environment may have this function disabled. This is relatively common in shared hosting environments. Unfortunately, there is no workaround other than enabling this function. We recommend contacting your hosting provider to resolve this issue or considering a different hosting service. Disabling this function may also lead to significant security risks.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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