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Checkout Page Loading continuously and place order button disabled

This topic has 7 replies, 4 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

KING IT SOLUTIONS

Participant

November 11, 2024 at 14:28

Hi.

Please check website https://www.gardendeco.in/

add any product to cart and check out, it shows continuously loading of checkout processing sign and place order button disabled.

please check where is the problem.

attached : screen shot of checkout page

thanks

Files is visible for topic creator and
support staff only.

#422773 Copied

6 Answers

Rose Tyler

Support staff

November 11, 2024 at 15:53

Hello,

Thank you for contacting us and for using XStore.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
Do the same test for the default WooCommerce theme – Storefront.

Let us know the results.

Best Regards,
8Theme’s Team

#422802 Copied

KING IT SOLUTIONS

Participant

November 11, 2024 at 19:11

Hi

I deactivated all plugins for testing purpose, but still your order / place order is showing busy sign.

I don’t know how to update child to parent theme. which is best child or parent. send me procedure to update to parent.

Please check why is such problem. Provide me proper solution.

thanks

#422839 Copied

KING IT SOLUTIONS

Participant

November 11, 2024 at 19:22

JQMIGRATE: Migrate is installed, version 3.4.1
?wc-ajax=update_order_review:1

Failed to load resource: the server responded with a status of 403 (Forbidden)

I checked in chrome console that there may be Ajax Load Error.

Please check attached screen shots and provide me solutions.

If you need wp-admin login for testing, please confirm, I can provide it to you.

thanks

Files is visible for topic creator and
support staff only.

#422842 Copied

Luca Rossi

Support staff

November 12, 2024 at 09:47

Hi @KING IT SOLUTIONS,

Please contact to your hosting provider to make sure the security system doesn’t block this ajax request: ?wc-ajax=update_order_review.

If it’s still not working, please you provide URL, temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

#422899 Copied

KING IT SOLUTIONS

Participant

November 12, 2024 at 10:20

Please contact to your hosting provider to make sure the security system doesn’t block this ajax request: ?wc-ajax=update_order_review.

Hi.

Your first point was right. Actually Our server Mod Security Rules was blocking Ajax File. I disabled the rules, now website is working fine.

Thanks for your support.
God Plus You.

#422904 Copied

Andrew Mitchell

Support staff

November 12, 2024 at 10:20

Dear KING IT SOLUTIONS,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Checkout Page Loading continuously and place order button disabled

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