Checkout Organic 02 - by FernandoCM - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: Fernando Caicedo
    FernandoCM
    Participant
    June 30, 2020 at 22:51

    Hi, today I got an update message for the Organic 02 multipurpose topic, and I have a problem and a question.

    1. As of the update, checkout buttons were enabled within the checkout sidebar. How did I disable that duplication?

    https://prnt.sc/t9f4zx

    2. The email indicates that I must access Envato and download the update, however on a previous occasion I downloaded and tried to upload the latest version to wordpress and it caused me a problem and at the same time the option to update the XStore plugin and the Organic theme, inside the WP itself, without downloading anything. How do I update without affecting my page?

    https://prnt.sc/t9f6mf

    Please look forward to your help because there is an urgent need to solve especially point 1.

    9 Answers
    Avatar: Fernando Caicedo
    FernandoCM
    Participant
    June 30, 2020 at 22:59

    Before the update it was the same as in the demo version:

    https://prnt.sc/t9f9z1

    In other words, without duplicate checkout buttons, the image was clean and sober.

    If the update was automatic like the last time through WP, it makes me think that this is the problem, because it is the second time that this happens without me making any changes.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2020 at 12:28

    Hello,

    1) Do you use the Elementor Pro? We faced this issue on the sites where users used Elementor Pro and tried to edit mini cart content using elementor settings, but it’s not the Elementor element and it causes issue when Elementor adds that content in addition to the mini-cart area.

    Could you, please, provide us with correct WP Dashboard access to your site to check the problem?

    2) First of all, do the backup of your site and DB before the update. After that go to Dashboard > Updates > check Check again button > check the theme and press Update. After update go to the same section and choose XStore core plugin and press Update. That’s all. You should not lose any changes after that. If you want you can provide us with WP Dashboard access and we’ll help you with the update.

    Regards

    Avatar: Fernando Caicedo
    FernandoCM
    Participant
    July 1, 2020 at 15:30

    Thank you, I already sent my information

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2020 at 16:53

    Hello,

    I have updated the theme for you.
    Unfortunately, I can’t find the option in the Elementor settings that pushes their widget into our mini-cart content. Could you, please, contact their support and ask about this issue? Because it’s not related to our theme but to Elementor Pro.

    Also, I would be grateful if you share their answer with us. Interesting to know what this is.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2020 at 16:56

    P. S. Found it: Elementor > Settings > Integrations > WooCommerce
    https://gyazo.com/ca0850fa1d3cf48f633418a650c967a8

    Regards

    Avatar: Fernando Caicedo
    FernandoCM
    Participant
    July 1, 2020 at 16:59

    This is the add to cart button, I can’t find another explanation, it was fine, but I don’t know what caused a code to be generated and push the mini cart. When you tried to inspect in html I find a code, but there is no way to remove it?

    Avatar: Fernando Caicedo
    FernandoCM
    Participant
    July 1, 2020 at 17:07

    Ohh, I saw, thank you very much friend, I thank you very much, it was a relief.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2020 at 17:12

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 2, 2020 at 22:51

    Hello,

    I see that you left 2 stars rating for our theme because of the support https://themeforest.net/ratings/3158083 Would you be so kind to explain what exactly is not suitable for you? Because as I can see we always respond to you and do our best to help.

    Regards

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