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Checkout on Mobile is Stretched off the screen so part of it is missing

This topic has 11 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

Ian

Participant

October 26, 2025 at 10:41

Hello,

I checked my site on my Iphone and the checkout screen is shown with a section of it missing on the right hand side, I have attached an image to show, I checked in elementor and it looks ok on that.

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for this information.

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10 Answers

Luca Rossi

Support staff

October 26, 2025 at 16:34

Hi @Ian,

Could you please let us know which browsers you are using?
We have tested the checkout page on an iPhone 14 Plus, and it appears to be working correctly.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

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Ian

Participant

October 26, 2025 at 17:09

That screenshot was on Firefox
I checked Safari and Edge and they both display it correctly.

#457986 Copied

Jack Richardson

Support staff

October 26, 2025 at 19:27

Hello @Ian

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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Ian

Participant

October 27, 2025 at 10:49

Thankyou, FTP Credentials attached

Please contact administrator
for this information.

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Jack Richardson

Support staff

October 27, 2025 at 13:20

Hello @Ian
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

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Ian

Participant

October 27, 2025 at 15:50

Hi,
It worked for me on filezilla, details attached, I just copied and pasted the credentials in the last message

Please contact administrator
for this information.

#458065 Copied

Jack Richardson

Support staff

October 27, 2025 at 17:20

Hello @Ian,

We attempted to reconnect using both SFTP and plain FTP, but were unsuccessful. Could you please provide us with a screenshot, shared in private content, showing how you connect on your side?

Best regards,
The 8Theme Team

#458072 Copied

Ian

Participant

October 28, 2025 at 13:10

Not sure what the connection problems are, but the checkout is displaying ok now in Firefox, I think it may have been fixed when I refreshed the cache in litespeed

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Ian

Participant

October 28, 2025 at 13:10

Thanks for the support! My topic “Checkout on Mobile is Stretched off the screen so part of it is missing” has been successfully resolved.

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Tony Rodriguez

Support staff

October 28, 2025 at 13:10

Dear Ian,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

💡 Share your quick thoughts — it takes less than a minute!

Your input makes a real difference.

Topic closed.
The 8Theme Team

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The issue related to '‘Checkout on Mobile is Stretched off the screen so part of it is missing’' has been successfully resolved, and the topic is now closed for further responses

Checkout on Mobile is Stretched off the screen so part of it is missing

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