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Checkout (Multistep) not working correctly

This topic has 8 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by gdd

gdd

Participant

June 4, 2025 at 06:30

Right off the bat, the checkout (multistep) loads fine in Elementor. But on the page, everything remains expanded. I even tried this in a fresh install in another environment with just xstore theme and woocommerce installed. It’s not collapsing. Is there a step I’m missing?

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7 Answers

Alex Carter

Support staff

June 4, 2025 at 07:17

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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gdd

Participant

June 4, 2025 at 15:28

Here you go!

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for this information.

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Alex Carter

Support staff

June 4, 2025 at 15:39

Hello,

We appreciate your prompt response.

Please check the Checkout page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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gdd

Participant

June 4, 2025 at 18:21

What was the fix? Because although the one you guys set up for me works in that url, I tried to copy that whole section block to another page and it’s still having the same issue of staying expanded. What am I missing?

My end game is to load it in as a static block, and then add the shortcode to my popup.

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Alex Carter

Support staff

June 5, 2025 at 14:40

Hello,

We’ve added the Checkout element on the Checkout page – https://prnt.sc/RdncW-cZgsw_

Please note that this element may not function correctly on other pages or within static blocks, as WooCommerce, by default, allows only one fully functional Checkout page.

Warm Regards,
The 8Theme Team

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gdd

Participant

June 5, 2025 at 20:25

That makes sense. Thanks for clarifying! We will just use it on a regular checkout page then.

#446521 Copied

gdd

Participant

June 5, 2025 at 20:25

Thanks for the support! My topic “Checkout (Multistep) not working correctly” has been successfully resolved.

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