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  hafunerix

  Participant

  December 18, 2025 at 10:29

  Last night, I updated several plugins, including Elementor (and it’s likely this plugin that’s causing the problem).

  This morning, I noticed there were no new orders. I decided to test this by running a purchase simulation. It turned out that the checkout layout is completely out of whack, as shown in the attached screenshots:

  https://postimg.cc/G8rJSVXK

  Disabling the advance layout option doesn’t change anything.

  https://postimg.cc/HcpsN9Xy

  Please help with this issue ASAP.

  #462732 Copied
  1 Answer
  

  Samir Malik

  Support staff

  December 18, 2025 at 13:05

  Dear, hafunerix,

  We could see the JS error in the console log: https://prnt.sc/7r5Ue833N5Hc.

  We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

  If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
  Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

  Best Regards,
  8Theme’s Team

  #462751 Copied
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