Return to previous page

Checkout – just a black page in Elevator

This topic has 11 replies, 4 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

Boddicker

Participant

January 4, 2025 at 21:28

Hi

I can’t edit the checkout page.

I’ve deleted the cache severel times, but nothing works.

I’ve also disabled third party plugins. Doesn’t change anything. 🙁

The page is working fine atm, but I just can’t edit it with Elementor, since it sees the page a text page…

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#429537 Copied Theme version: 9.4.6

10 Answers

Boddicker

Participant

January 4, 2025 at 21:31

Even tried it on several browsers including Chrome, Firefox and Edge…

#429538 Copied

Boddicker

Participant

January 5, 2025 at 14:49

I have test everything. 🙁

1) Cleared cache – both on the server and the browsers (Chrome, Edge, Firefox and opera)
2) Disabled ALL plugins but Elementor and the two Xstore plugins.
3) Checked that the page wasn’t been blocked by settings in Elementor and Xstore.

What to do?

#429553 Copied

Boddicker

Participant

January 6, 2025 at 00:12

Status? 🙂

#429566 Copied

Boddicker

Participant

January 6, 2025 at 01:01

I’ve installed the theme on a different site, but it’s the same – grey boxes.

I didn’t install any 3rd party plugins.,.,.

#429568 Copied

Tony Rodriguez

Support staff

January 6, 2025 at 05:42

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your reported issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To address the matter, we have updated the layout of the checkout page using Elementor and added the “Checkout Page (Default)” widget. The page is now functioning as expected.

For your convenience, we have recorded a video demonstrating the updates made. You can find the video link in the private content area for your reference.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429572 Copied

Boddicker

Participant

January 7, 2025 at 00:06

Hi

The grey boxes are gone, but the new template for “checkout” is a bit tricky to work with.

1) The country form entry cannot be deleted – eventhough I’ve checked the remove button.

2) I keep getting that “New Customer” & “Shipping address” can’t be edited until they are properly configured. I’ve tried everything – but no luck.

What do I do?

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#429696 Copied

Boddicker

Participant

January 7, 2025 at 15:39

Any news? 🙂

#429778 Copied
Luca Rossi

Support staff

January 9, 2025 at 05:25
Dear @Boddicker,

We hope this message finds you well.

1. Please note that the country field cannot be removed directly through the Elementor editor. To hide the country field, you can use the following custom CSS code. Kindly add it under XStore > Theme Options > Theme Custom CSS > Global CSS:

p#billing_country_field { display: none; }

2. Regarding the “Create New Account” form and the shipping address, it is simply a checkbox and does not require any additional edits. For your reference, please see the screenshot below:
(https://prnt.sc/SlPMv2KkArPX)

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#429934 Copied
Boddicker

Participant

January 9, 2025 at 07:46

Got it. 😉

Thanks a lot. 🙂

#429943 Copied

Andrew Mitchell

Support staff

January 9, 2025 at 07:47

Dear Boddicker,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#429944 Copied
Viewing 11 results - 1 through 11 (of 11 total)