Return to previous page

Checkout issues / Latest Update - by Jonasurs

This topic has 14 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

Jonasurs

Participant

March 21, 2015 at 17:34

Hi there,

I have 2 issues with my checkout since the last update.

1. When I am at “Cart” it displays the button “Proceed to checkout” two times. If I add remove_action( ‘woocommerce_after_cart_totals’, array( ‘WGM_Template’, ‘woocommerce_after_cart_totals’ ) ); into function.php file (content/legenda/), its fine. Buts that shouldn’t be the solution.

2. On the second checkout step “Zahlung” (=Payment) it also shows the payment methods twice.

Could you please check this? Attached the credentials. Thanks a lot!
Jonas

Please, contact administrator
for this information.

#51432 Copied Theme version: latest WooCommerce version: latest

13 Answers

Eva Kemp

Support staff

March 22, 2015 at 19:35

Hello,

Please remove the folder “woocommerce” in the directory wp-content/themes/legenda and reupload it from the theme package of a new theme version.

Thank you.
Regards,
Eva Kemp.

#51513 Copied

Jonasurs

Participant

March 22, 2015 at 21:30

Hi Eva,

Did this. Still no change. Can pls. have a look?

Thanks,
Jonas

#51552 Copied

mt82

Participant

March 23, 2015 at 01:08

Hi Eva, I have the same problem for few weeks and this also doesn’t help. Any solutions?

#51560 Copied

Eva Kemp

Support staff

March 23, 2015 at 09:27

Hello @Jonasurs and @mt82,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#51605 Copied

Jonasurs

Participant

March 23, 2015 at 13:01

Thanks!

Please, contact administrator
for this information.

#51647 Copied

Jonasurs

Participant

March 23, 2015 at 14:08

forgot this:

Please, contact administrator
for this information.

#51664 Copied

Eva Kemp

Support staff

March 23, 2015 at 17:50

Hello @Jonasurs,

We couldn’t connect to FTP with the provided credentials.
Please check them.

Thank you.
Regards,
Eva Kemp.

#51761 Copied

Jonasurs

Participant

March 23, 2015 at 20:05

I checked them, seems all fine. Pls. check again. Thx. J

Please, contact administrator
for this information.

#51807 Copied

Eva Kemp

Support staff

March 23, 2015 at 20:57

Hello @Jonasurs,

The problem is in your child theme.
When you activate a parent theme you’ll see there is only one button on the Cart page.
Please check the changes you’ve made in woocommerce files of your child theme.

Thank you.
Regards,
Eva Kemp.

#51819 Copied

Jonasurs

Participant

March 23, 2015 at 21:20

Ok, thanks Eva. Do you have any service which could adapt those changes in terms of the child theme?

Best, J

#51821 Copied

Eva Kemp

Support staff

March 23, 2015 at 22:03

Hello,

Sorry, but we don’t modify the files in the child theme that were edited by a customer.
It’s behind of our basic support scope.

Regards,
Eva Kemp.

#51832 Copied

Jonasurs

Participant

March 23, 2015 at 22:11

Ok. Thanks for you support. Best, J

#51834 Copied

Eva Kemp

Support staff

March 23, 2015 at 22:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#51852 Copied
Viewing 14 results - 1 through 14 (of 14 total)