I hope this message finds you doing very well.
Thanks for that step-by-step guide; I’ve just actioned that on your website and managed to replicate the same thing.
Because of those errors, the error appears to lie with WooCommerce when in fact it’s simply displayed visually by WooCommerce so the error lies in the theme.
With this in mind, I’d recommend getting in touch with the developers of that theme for more theme support on this. I would also attach the screenshot I sent through above as well as highlighting the steps they need to take to replicate that on their side.
Based on a quick search, it would seem that the support channel for that theme is available at: https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/support
Hope it helps.
Riaan Knoetze – Support Technician
The steps needed to replicate this issue are as follows:
1. Put two items in the cart
2. Proceed to Checkout
3. Click “Set Addresses”
4. Add an address and save
5. Click Save addresses and continue with the same address assigned to both items in the cart
You will then be back at the checkout screen with the blinking order area.
**Obviously the goal would be for the customer to assign a different address to each item in the cart, however there have been multiple customers that have been tripped up at this because they have accidentally not assigned separate addresses to the items and then they get this JS error with the blinking Checkout screen.
Thank you for any help here.
All the best,
BryanWooCommerce version: 2.5.5
We don’t provide support for 3rd-party plugins, only basic support is produced on the forum. We recommend you to contact our customization service https://www.8theme.com/customization-services/ and describe the issue providing FTP/WP admin credentials.
Shipping Multiple Addresses plugin isn’t included in our theme, so you’re using 3rd-party plugin, we didn’t test it with the theme, and we can’t guarantee its full compatibility.
So please contact our customization service.
Thank you for your help in pointing me to the customizations team. I have been in touch with them and was on a delay in hearing back. I heard back this morning and it something seems a bit off as the initial inquiry was not really looked at before I received an answer. Is there someone that could have a look at my inquiry?
Thank you in advance for any help!
All the best,
I’m not looking for your support. I was told that I needed to route my questions through your customizations team. I did that. I am simply asking for some follow up as the response I received was not typical of the support/communication that I am used to getting from Eight Theme.
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