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Checkout field priority is being ignored by the theme

This topic has 4 replies, 3 voices, and was last updated 1 month ago ago by Tony Rodriguez

chutipao

Participant

February 6, 2026 at 08:08

I am using the ‘Checkout Manager by QuadLayer’ plugin to reorder my checkout fields.

In the plugin settings, I have placed the Postcode (billing_postcode) above the Address (billing_address_1). However, on the actual checkout page, your theme is completely ignoring these settings and forcing the Address field to appear above the Postcode.

It seems your theme’s internal CSS or WooCommerce hooks are overriding the plugin’s priority settings.

Could you please let me know how I can stop the theme from overriding the field order? I need the Postcode to be displayed first for my customers.

Looking forward to your quick fix.

Best regards,

#465502 Copied

3 Answers

Jack Richardson

Support staff

February 6, 2026 at 17:17

Hello @chutipao,

We cannot guarantee full compatibility with all existing plugins on the market. However, there is always an opportunity to review the case to either ensure compatibility or find a suitable workaround to make the plugin function properly.

During our tests, we noticed that you are using the XStore Elementor Checkout Multistep widget on your checkout page, which follows its own structure and rules. If you would like to use the plugin for field sorting, we recommend using the default shortcode [woocommerce_checkout] on the Checkout page and verifying whether the fields and their sorting order appear correctly. If everything works as expected, you may keep the shortcode. If necessary, you can also enable the custom cart/checkout layout in “Theme Options → WooCommerce → Cart/Checkout Advanced Layout”, as the widget provided in the Elementor builder does not fully support compatibility with checkout form field sorting.

Best regards,
Jack Richardson
8Theme Team

#465541 Copied

chutipao

Participant

February 6, 2026 at 19:46

Thanks for the support! My topic “Checkout field priority is being ignored by the theme” has been successfully resolved.

#465545 Copied

Tony Rodriguez

Support staff

February 6, 2026 at 19:46

Dear chutipao,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

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Topic closed.
The 8Theme Team

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Checkout field priority is being ignored by the theme

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