Check the screen shoot - by Kazi Sabit - on WordPress WooCommerce support

This topic has 32 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Kazi Sabit

  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 14:48

    Hello,

    We are trying our best to help, and hope for your understanding.
    We are ready to give you a refund if you are not satisfied with using our theme. Refund request can be submitted here – https://themeforest.net/refund_requests/new
    Let us know your decision.

    Regards

    Avatar: Kazi Sabit
    Kazi Sabit
    Participant
    July 2, 2022 at 14:49

    So you can’t solve the problem right?
    If yes lets go with refund

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 14:53

    Hello,

    You are using CDN, it can be reason for different displaying in the editor and on the frontend. If clearing the CDN cache doesn’t help, try to temporarily disable it.

    Regards

    Avatar: Kazi Sabit
    Kazi Sabit
    Participant
    July 2, 2022 at 14:55

    I don’t use cdn brother. I experienced, sometimes it gets resolved its self. As it is showing aligned in elementor but in website it it looks different. Lets wait for a while see what happen.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 14:59

    Hello,

    Ok.
    https://prnt.sc/-QXpVninR_Dw – try to contact your hosting provider to clarify if CDN cache is used and if there possibility to temporarily disable it while the work on site isn’t finished.

    Regards

    Avatar: Kazi Sabit
    Kazi Sabit
    Participant
    July 2, 2022 at 15:01

    I don’t use CDN. I happened to use CDN 1 month ago. But then I told them to disable it. So, no issue from CDN i guess. You can check if all the codes you entered are OK.

    Avatar: Kazi Sabit
    Kazi Sabit
    Participant
    July 2, 2022 at 16:33

    Here i found the main problem.
    Check the video.

    https://youtu.be/ksW-CcNO9SY

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 17:03

    Hello,

    Yes, you are right. It should be checked by our dev team. I can’t give you a solution right now, unfortunately. Please be patient, you will get an answer after the weekend.

    Regards

    Avatar: Kazi Sabit
    Kazi Sabit
    Participant
    July 2, 2022 at 17:11

    I will be waiting

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2022 at 07:26

    Hello,

    Please provide FTP access also.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2022 at 10:33

    We checked your web-site and didn’t find any issues with shifted grid https://prnt.sc/HYaZmsp203FP
    Did you change the content ? If so, then we can’t fix it because we don’t see any issues.
    Could you revert the content back or create a new page with the problem to show our developers the issue and we will try to fix it ?

    Regards

    Avatar: Kazi Sabit
    Kazi Sabit
    Participant
    July 4, 2022 at 10:56

    It resolved by itself.

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