This topic has 32 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Kazi Sabit
Hello,
We are trying our best to help, and hope for your understanding.
We are ready to give you a refund if you are not satisfied with using our theme. Refund request can be submitted here – https://themeforest.net/refund_requests/new
Let us know your decision.
Regards
So you can’t solve the problem right?
If yes lets go with refund
Hello,
You are using CDN, it can be reason for different displaying in the editor and on the frontend. If clearing the CDN cache doesn’t help, try to temporarily disable it.
Regards
I don’t use cdn brother. I experienced, sometimes it gets resolved its self. As it is showing aligned in elementor but in website it it looks different. Lets wait for a while see what happen.
Hello,
Ok.
https://prnt.sc/-QXpVninR_Dw – try to contact your hosting provider to clarify if CDN cache is used and if there possibility to temporarily disable it while the work on site isn’t finished.
Regards
I don’t use CDN. I happened to use CDN 1 month ago. But then I told them to disable it. So, no issue from CDN i guess. You can check if all the codes you entered are OK.
Here i found the main problem.
Check the video.
Hello,
Yes, you are right. It should be checked by our dev team. I can’t give you a solution right now, unfortunately. Please be patient, you will get an answer after the weekend.
Regards
I will be waiting
Hello,
Please provide FTP access also.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
We checked your web-site and didn’t find any issues with shifted grid https://prnt.sc/HYaZmsp203FP
Did you change the content ? If so, then we can’t fix it because we don’t see any issues.
Could you revert the content back or create a new page with the problem to show our developers the issue and we will try to fix it ?
Regards
It resolved by itself.
The issue related to '‘Check the screen shoot’' has been successfully resolved, and the topic is now closed for further responses