Return to previous page

Check out page become all white afte latest update

This topic has 12 replies, 2 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

fan

Participant

June 8, 2016 at 06:47

after the new ver. my checkout page become white. plz help me ASAP. thx

Please, contact administrator
for this information.

#128802 Copied

11 Answers

Eva Kemp

Support staff

June 8, 2016 at 10:19

Hello,

As I see whole your site gives white page.
Please provide FTP and WP admin credentials.

Regards,
Eva Kemp.

#128846 Copied

fan

Participant

June 8, 2016 at 17:53

I just restore to v2.6 if I update my checkout page will become all white.

Please, contact administrator
for this information.

#128919 Copied

Eva Kemp

Support staff

June 8, 2016 at 17:59

Hello,

May we update the theme?
Please confirm you have a back up and provide FTP credentials.

Regards,
Eva Kemp.

#128922 Copied

fan

Participant

June 8, 2016 at 18:39

I just update it than it white page now.
https://shop.chef-clean.com/checkout/

Please, contact administrator
for this information.

#128931 Copied

Eva Kemp

Support staff

June 8, 2016 at 19:39

Hello,

Please give us full permissions to view all settings in wp-admin panel as now we can’t check Woocommerce settings and don’t see Plugins section in wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#128950 Copied

fan

Participant

June 8, 2016 at 19:50

permissions is update

#128955 Copied

Eva Kemp

Support staff

June 8, 2016 at 20:00

Hello,

Sorry, but still I can’t open page editor and see only Royal Child theme in Appearance > Themes. Is parent theme present there?
Please give administrator permissions to be able to check all settings.

Regards,
Eva Kemp.

#128959 Copied

fan

Participant

June 9, 2016 at 02:36

okay. thanks

#128971 Copied

Eva Kemp

Support staff

June 9, 2016 at 09:34

Hello,

The issue has been fixed.
Please clear browser cache and check the Checkout page now.

Regards,
Eva Kemp.

#129002 Copied

fan

Participant

June 9, 2016 at 09:38

thank you!!! could I know how it happen ? is it because some plugin ?

#129003 Copied

Eva Kemp

Support staff

June 9, 2016 at 09:47

Hello,

You’re welcome.
I commented the code in the file wp-content/themes/royal/woocommerce/checkout/form-checkout.php from line 13 to 25.

Regards,
Eva Kemp.

#129006 Copied
Viewing 12 results - 1 through 12 (of 12 total)